FAQ
Frequently Asked Questions
Have a question? We're happy to answer it!
Returns & Exchanges
Can I return my order?
Yes, we accept returns within 14 days of delivery for unused products in their original packaging. Please contact us to initiate a return.
How do I request a return?
Contact us through our contact page with your order number and reason for return. We'll provide you with return instructions and a return authorization.
Do I have to pay return shipping costs?
Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be issued to your original payment method.
Can I exchange for a different product?
Yes! If you'd like to exchange an item, please contact us and we'll help arrange the exchange.
Size & Maintenance
What sizes are available?
Product sizes and dimensions are listed in each product description. If you have specific size questions, please contact us.
How can I best clean the products?
Care instructions vary by product. Natural materials should be cleaned gently with mild, eco-friendly cleaners. Specific care instructions are included with each product.
Ordering & Shipping
How long does delivery take?
Standard delivery within Belgium takes 3-5 business days. EU deliveries typically take 5-10 business days depending on your location.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over €50 within Belgium and the Netherlands.
Do you ship internationally?
Yes, we ship throughout the EU. International shipping options and costs will be displayed at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Product Information
What makes House Of Zuri products unique?
Every product is carefully selected for its sustainability, natural materials, and minimal environmental impact. We prioritize plastic-free, biodegradable, and ethically sourced items.
What materials are the products made from?
We look for natural, sustainable materials including bamboo, organic cotton, glass, stainless steel, beeswax, and other eco-friendly alternatives to plastic.
Are the products safe for children?
Many of our products are family-friendly, but age recommendations vary by item. Please check individual product descriptions for safety information and age guidelines.
Do you offer limited editions?
Yes! We occasionally offer limited edition products and seasonal collections. Sign up for our newsletter to be notified of special releases.
Customer Service
How can I reach customer service?
You can contact us through our Contact page. We typically respond within 24-48 hours during business days.
What are your customer service hours?
We respond to inquiries usually within 24 hours.
Do you offer gift wrapping?
We use minimal, sustainable packaging for all orders. For special gift requests, please contact us and we'll do our best to accommodate.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. We'll do our best to accommodate changes before the order ships.
Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.
Is it safe to pay online?
Absolutely! We use secure, encrypted payment processing to protect your information. Your payment details are never stored on our servers.
Can I pay afterwards?
Depending on your location, you may have the option to use buy-now-pay-later services at checkout. Available options will be displayed during the payment process.
Can't find what you're looking for? Contact us and we'll be happy to help!